Before troubleshooting, run through the checklist below:

1. Have you downloaded and installed the latest version of iPassConnect for your operating system?
2. Have you recently updated your iPassConnect phonebook?
3. Is your TelstraClear account active?

Once you have confirmed these, refer to the relevant sections of the iPassConnect user guides for troubleshooting tips.

1. Microsoft Windows users click here
2. MAC OS users click here

If you can’t resolve your issue using these guides, contact TelstraClear on +64 9 913 9150. Please note:

1. The above number is not toll-free.
2. If calling from overseas include the international access code for the country you are dialling from.
3. Please advise the helpdesk if you are calling from overseas when calling for assistance.
4. Technical problems sometimes involve iPass and other internet providers. As a result, it may take time to communicate and resolve some issues.
5. Specific details of calls made while using iPass global roaming may not be available to TelstraClear for up to 24 hours after the connection is made.

• Downloading & Install instructions for Windows XP Professional (Service Pack 3), Windows Vista & Windows 7
• Using the software for Windows XP Professional (Service Pack 3), Windows Vista & Windows 7
• Troubleshooting
• FAQs